Question 1

Are sounds also recorded?

Accepted Answer

Yes. Both video and system sound are recorded, and if you have a microphone installed on your PC, microphone audio can also be recorded.

Question 2

How do I record with a webcam?

Accepted Answer

If a webcam device is installed on your PC, this feature lets you record the webcam's video. You can record personal content, gameplay, and more.

Question 3

What is the 'Audio only recording' function?

Accepted Answer

It is a function that records only system sound and microphone audio without the screen.

Question 4

I want to record only part of the screen, not the entire screen.

Accepted Answer

Select the 'Area designation recording' function and you can drag only the desired area with the mouse to record. You can record the necessary screen while excluding unnecessary parts.

Question 5

Is there a recording time limit?

Accepted Answer

ezCam supports recording with no watermark and no time limit. However, high-quality and long-duration recordings may be limited depending on your PC's performance. If you experience recording quality issues, we recommend lowering the resolution and frame rate.

Question 6

Can I upload the file I recorded directly to YouTube?

Accepted Answer

Yes. Click on the file you want to upload from the file list and press the share button to share on YouTube. Separate login to the YouTube account you want to share is required.

Question 7

Microphone recording and webcam recording don't work.

Accepted Answer

To use microphone recording and webcam recording, microphone and webcam devices must be installed on your PC. If not installed, the function cannot be used normally.

If you have difficulty using it even though it is installed normally, please contact us 1:1.

Question 8

The quality of the recorded file is too low.

Accepted Answer

EZCAM does not have a capacity limit, but high-capacity files require a lot of loading time for file conversion.

Also, if you have set the save format to avi, there is a compression efficiency problem, so we recommend using mp4 save format.

Question 9

What languages are supported during program installation?

Accepted Answer

The program officially supports the following four languages during installation:

Korean
English
Japanese
Chinese (Traditional)

If the language of your installation environment is not included in the list above, the default language will be automatically set to English for installation.

Question 10

Within the program, My Page is displayed as logged in, but when users access the website, it is displayed as logged out.

Accepted Answer

Programs (applications) and websites are different platforms, so session information and login status are not synchronized.
If you log in again on the website, you can view your login point history.

Question 11

Other unknown errors or issues

Accepted Answer

Please let us know the details through our customer service or 1:1 inquiry, and we will support quick resolution.

Question 12

The program won't run on an incompatible OS/browser.

Accepted Answer

Please check the recommended OS/browser version and use it after updating.

Question 13

A feature is missing or changed in the new version.

Accepted Answer

Changed features can be checked in the announcements or update history.

Question 14

How do I update the version?

Accepted Answer

Automatic updates are supported on both PC and mobile, and manual updates are also possible from the update popup.

Question 15

Installation doesn't work properly after downloading the program.

Accepted Answer

Please check your internet connection and the version you are using, and try again after updating the program if necessary.

Question 16

The program suddenly closes or stops.

Accepted Answer

If the problem persists even after restarting, please leave a 1:1 inquiry with error logs and we will help you.

Question 17

Can I hide or show notes on the desktop?

Accepted Answer

Yes, you can adjust the desktop widget display settings to hide or show notes.

Question 18

Can I change note colors and styles?

Accepted Answer

Yes, you can select colors from the color palette at the top of the note, and apply various text styles such as bold, italic, underline, checkbox, strikethrough, bullet points, and transparency.

Question 19

Can I manage notes by grouping them?

Accepted Answer

Yes, you can add and delete groups from the home screen and rename groups. You can classify notes by topic and sort by latest or name.

Question 20

Can I pin a note to the top?

Accepted Answer

Yes, you can pin the note widget to the top of the screen so it always appears on top of other programs.

Question 21

Can I see recently written notes at a glance?

Accepted Answer

Yes, you can quickly check notes written by period through 'Today', 'Last 7 days', 'Last 30 days' categories.

Question 22

Can I set a password for a note?

Accepted Answer

Yes, you can set a password when editing the note title to encrypt and protect the content. You can also temporarily unlock it with a one-time unlock.

Question 23

Can I search for notes?

Accepted Answer

You can quickly search by note title and content. Find needed information instantly to increase work or study efficiency.

Question 24

Can I set an alarm for a note?

Accepted Answer

Yes, you can set alarm functions for each note to help you not miss important schedules like meetings, appointments, or project deadlines.

Question 25

Can I change the color of sticky notes?

Accepted Answer

Yes. Select the desired color from the color palette at the top of the note.

Assign note colors based on task priority (e.g., red-urgent) or personal classification (e.g., blue-ideas) for quick content understanding at a glance.

Question 26

I have too many notes and can't organize them. Can I group them?

Accepted Answer

Yes, with the group creation feature, you can organize scattered notes neatly.

Create your own categories such as 'Work', 'Study', 'Personal Project' to classify notes by topic and manage them efficiently.

Question 27

Can I add photos to my notes?

Accepted Answer

Yes, you can record notes more vividly by attaching photos.

Save whiteboard photos from lectures, meeting materials, receipts, visual resources found online, and more together with text for EZ review anytime.

Question 28

How do I contact support?

Accepted Answer

Go to Settings > 'Contact Us' to access the EZLab customer service website directly.

Question 29

How do I reset the settings?

Accepted Answer

You can reset all options to their default values through settings reset.

Question 30

Can I personalize shortcut key and keyword settings?

Accepted Answer

Yes, you can customize both the short keyword prefix for searches and the program shortcut key to your preference.

Question 31

Can I set the language for EZFinder?

Accepted Answer

Yes, it supports Korean, English, and Japanese, and you can easily change the language in the program settings menu.
We plan to add Traditional Chinese as well.

Question 32

Can I preview searched image files?

Accepted Answer

Yes, you can view image file contents in a preview window without opening them separately.
We plan to add the ability to preview various files such as documents and PDFs without opening them separately.

Question 33

Can I check file information in search results?

Accepted Answer

Yes, you can view basic information like file size and last modified date along with the search results, making it EZ to distinguish desired files.

Question 34

Can I prioritize recently used files?

Accepted Answer

Yes, if multiple files with the same name exist, the most recently used file is shown first, allowing you to quickly find frequently used files.

Question 35

Can I open the location of the searched file immediately?

Accepted Answer

Yes, clicking on a file or folder in the search results will immediately open the folder at that path. No more wasting time finding which folder a file is in.

Question 36

What files can I find with EZFinder?

Accepted Answer

We can find all files saved on your PC in the blink of an eye. Search any file type instantly with just a keyword - scattered documents, important photos, frequently used programs, etc., regardless of file extension.

Question 37

What is the shortcut key to run EZFinder, and can it be changed?

Accepted Answer

Press the Alt key twice in a row to launch EZFinder anytime, anywhere, and you can change the shortcut key to Ctrl+Ctrl orTab+Tab in settings.

Question 38

Can I do web searches directly from the finder?

Accepted Answer

Of course! Open the finder and search major domestic and international sites directly with simple commands, keeping your workflow uninterrupted.

- Naver search: N spacebar today weather
- Google search: G spacebar AI technology trends
- Coupang shopping: C spacebar wireless keyboard recommendation

Question 39

Can I use dark mode?

Accepted Answer

Yes, dark mode is supported on both PC and mobile to reduce eye strain during extended use.

Question 40

Can I compress or decompress files by dragging and dropping with the mouse?

Accepted Answer

EZZip supports convenient drag and drop functionality. See the method below.

When decompressing a compressed file
1. Run the EZZip program.
2. Select the compressed file.
3. Drag and drop the compressed file into the EZZip window.
4. Drop it in the "Open Archive" or "Extract Archive" area and the operation will proceed immediately.

When adding files to compress
1. Run the EZZip program.
2. Select the regular file or folder you want to compress.
3. Drag and drop the file to the EZZip window.
4. You can compress by dropping it in the "Compress" area.

The drag and drop method is designed to be EZ for beginners to use,
So you can easily handle compression/decompression without complicated processes.

Question 41

The compressed file is saved to a different folder instead of the desktop

Accepted Answer

I compressed a file on the desktop, but the compressed file is saved to a different folder instead of the desktop. Why does this happen?

The reason compressed files are saved to a different folder instead of the desktop is because the file is actually stored in a specific folder other than the desktop.
This is due to Windows system policy, and the same occurs in other compression programs.
If you specify the file save location to the desktop or the desired folder before compressing the file, the compressed file will be saved there. Do it as follows:

1. Select the file name location view option in the compress window.
2. Specify the desired location.
3. Click the compress button to compress the file.

Question 42

Can I set error checking as default after compression?

Accepted Answer

In the settings menu, you can check the option and enable or disable it.
If safer compressed file creation is needed, it is recommended to set it as default.

Question 43

I lost the password for the compressed file.

Accepted Answer

The password set on the compressed file is user-configured information for enhanced security, and EZZip cannot verify or recover that password.
If the password is lost, decompression is not possible and we apologize for the difficulty in providing separate support.

During compression, it is recommended to safely store the password separately or register and use it through the password management function.

Question 44

Where can I set automatic folder opening after decompression?

Accepted Answer

If you want to automatically open the result folder after decompression, set it as follows.

Run EZZip -> Click [Settings]
1. In the "Action after decompression" section
2. Check "Automatically open target folder after decompression"

Question 45

Compatibility between EZZip and ZIP format

Accepted Answer

ZIP format is the most widely used compression format in the world, and compatibility with various platforms and software is very important.
EZZip creates compressed files based on the standard ZIP format and generates only compatible ZIP files that can be decompressed by other programs.
In addition, if functionality that cannot be represented in the existing ZIP format is needed, we plan to respond flexibly through extended formats or proprietary formats planned for future support.
Decompression also strives to comply with standards to the maximum to prevent compatibility issues and is continuously being improved.

Question 46

How to set a password on compressed files

Accepted Answer

1. Password setting method during compression
Run EZZip and click [Compress] button.
After adding files, enter desired password in the "Password Setting" input field at the bottom
Click [Compress] button again to complete the setting.

2. Pre-registered password usage method (Password management function)
Run EZZip, click [Settings] and select "Password Management" menu.
Press [Add] button to input password name and content to save.
Registered passwords can be easily selected through dropdown menu during compression.

※ Password management function allows convenient reuse of frequently used passwords by pre-registering them.

Question 47

What is the maximum capacity that can be set for split compression?

Accepted Answer

EZZip supports custom split capacity settings for various platform environments.
Not only can you input capacity directly, but it also provides preset options based on major transfer/storage media standards.

EZ setup with the following standards:
- Email transfer: Naver Mail(10MB), Gmail(25MB), Large capacity(2-4GB)
- SNS/Blog sharing: KakaoTalk(300MB), Naver Cafe(50MB)
- Storage device standard: CD(650MB), DVD(4.7GB) etc.
- Cloud upload: Up to 10GB (N Drive etc.)

You can also freely set capacity by entering values directly for flexible response to various situations.

Question 48

How do I decompress split compressed files (z01, z02, zip etc.)?

Accepted Answer

To decompress split compressed files, all split files must be located in the same folder with consistent filenames.
Example: example.zip.001, example.zip.002, example.zip.003 etc.

Double-click the .zip.001 file and it will automatically recognize all split files and decompress.
※ Note: Decompression may fail if some files are missing or filenames are inconsistent.

Question 49

Does it support individual compression?

Accepted Answer

EZZip supports compressing multiple files or folders individually.
Usage method:
1. Select multiple files/folders in File Explorer
2. Right-click mouse -> Select "Compress individually with EZZip" menu
3. Individual compression proceeds with each filename or folder name.

Question 50

I want to copy captured images immediately

Accepted Answer

After the first run of EZCapture, it automatically copies to the clipboard.
If you want to disable the setting, after running EZCapture, click Menu > Settings to open the settings window, then you can control 'Always copy capture results to clipboard' in the 'Capture Settings' section.

FAQ